Cancellation Policy:

• Cancellation and rescheduling of an appointment, by the client, requires 24 hours notice to waive the $15 late cancellation fee.

• We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer.   

• Please make every effort to call/text 317-443-0800 and cancel or reschedule when possible to avoid such situations. Do not send an email or reply to the automated appointment text confirmation.

• Owners must be on time for their appointment. If you arrive any later than 15 minutes, the groom may be cancelled as a courtesy to others.

• Owners must also collect their dog within an hour of the completed groom. Failure to do so will incur a $15 dog sitting charge.

No-Shows:

• It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact Muddy Paw Spa to cancel or reschedule.

• In the event of a no-show, the client will be charged a fee of $50. Failure to pay the no-show fee will result in expulsion as a client of Muddy Paw Spa, LLC. 

• Missed or cancelled appointments result in lost time that could have been used to provide services to other clients. I value my clients and their time. Thank you for your understanding.