Question 1

What services are included in a groom?

Accepted Answer

Every groom service includes a bath with shampoo tailored to your pet's needs, conditioner, blow dry, brush out, ears cleaned, nails trimmed and filed down. Any haircut or light trimming for your dog should be discussed at drop off.

Question 2

Can I stay and watch my dog being groomed?

Accepted Answer

For the safety and comfort of all dogs, it is generally discouraged for pet parents to stay during the grooming process. Dogs can become overly excited or anxious in the presence of the pet parent, making the grooming service difficult or dangerous to complete.

Question 3

How long will the grooming service take?

Accepted Answer

The amount of time it takes for dog grooming varies by breed and service, but you can usually plan on it taking 3-4 hours. Condition of the dog's coat and behavior can also prolong the grooming service. Each appointment is a case by case basis.

Question 4

How often should my dog be groomed?

Accepted Answer

A good rule of thumb for dog grooming frequency is every 6-8 weeks. Dogs with longer or high maintenance coats should ideally be groomed every 4-6 weeks. Grooming should be regular and routine for your pet.

Question 5

How do I book a grooming appointment online?

Accepted Answer

Online booking is for current clients only. Click on "Book Online" at the top of the webpage found on the navigation bar. Book your appointment online using MoeGo by clicking "Book Now!" next to the MoeGo logo towards the top of the page. Start by entering your phone number and follow the on screen prompts to book your appointment.

Question 6

What to expect from a "Meet & Greet" service?

Accepted Answer

A meet and greet is a scheduled, one-on-one session at the grooming salon where you, your dog, and the groomer can get acquainted in a calm environment. The primary goal is to assess your dog's temperament and comfort level with the grooming process before a full appointment is booked. This ensures a positive experience for your pet. Bringing familiar high-value treats can help create a positive association with the salon. This is a free service.